- Introduction
- Chapter 1: What Rights Do Patients Have ?
- Chapter 2: The Right to be treated with Respect and Dignity
- Chapter 3: Right to Full Disclosure and Information
- Chapter 4: Right to Simplified Information
- Chapter 5: Right to Privacy and Confidentiality
- Chapter 6: The Right to Informed Consent in a Clinical Trial
- Chapter 7: Caring for the Seriously-ill
- Chapter 8: The Problem of Defining Death
- Chapter 9: How to Deliver Bad News
- Chapter 10: Caring for the Bereaved
- Chapter 11: How I Became a Patient Advocate
- Chapter 12: How to be Your Own Advocate
- Chapter 13: Researching and Becoming an Expert
- Chapter 14: How Advocates Can Build Trust between Patients, Doctors and Hospitals
- Chapter 15: Family Physicians as Patient Advocates
- Chapter 16: The Patient Advocate as Patient Guardian
- Chapter 17: Patient Advocates in Biomedical Research
- Chapter 18: Improving the Hospital Experience for a Patient
- Chapter 19: Meeting the Special Needs of Patients
- Chapter 20: Engaging Patients to Improve Treatment Outcomes
- Chapter 21: How Patient Advocates Can Promote Medical Tourism
- Chapter 22: Helping the Patient File a Complaint- Using the Law to Strengthen the Patient’s Voice
- Chapter 23: Dealing With Angry Family Members
- Chapter 24: Managing Conflict of Interest
- Chapter 25: Mediating With Insurance Companies
- Chapter 26: Arranging Concierge Services
- Chapter 27: Facilitating A Second Opinion
- Chapter 28: Providing Access to Alternative Treatment
- Chapter 29: Becoming a Professional Patient-Advocate
- Chapter 30: Setting Up Shop and Expanding Your Business
- Chapter 31: How to Market Your Patient Advocacy Business
- Chapter 32: Summing Up
- Chapter 33: Additional Resources
- FREQUENTLY ASKED QUESTIONS ABOUT PATIENT-ADVOCATES
